揾工 日報

Job Purpose: Supervise, train and guide Bell, Door & Valet and Sky Limo Operation staff and ensure guests receive courteous and efficient five-star service. Key Responsibilities • Assist in the daily operations management of the Bell, Door & Valet and Sky Limo Operation Department • Assign a Bellperson to escort each guest to their room • Monitor handling, labelling, storage and delivery procedures for guest luggage and items • Supervise the efficient handling of group baggage deliveries and amenities • Ensure Bell, Door & Valet and Sky Limo Operation staff deliver Wynn Palace’s high standards of quality, service and guest satisfaction • Update progress reports of check-in process, arrivals/departures of FIT, Group and VIP guests • Prepare regular reports for the Manager • Monitor the cleanliness and hygiene of all sections of Bell, Door & Valet and Sky Limo Operation equipment and work areas • Handle lost and found claims • Know and understand the resort’s facilities, services and activities • Monitor quality control mechanisms for Bell, Door, Valet, Baggage Check, Lobby Greeter and Sky Limo services including service standards, staff grooming, equipment presentation, and health and safety • Continuously improve health and safety standards • Assist and perform duties assigned by Senior Captain and above. Competencies and Requirements Experience: Minimum 2 years of Bell Services experience in a five-star hotel preferred. Supervisory experience an advantage Knowledge/Certificates: n/a Education: Secondary school diploma or equivalent Language Abilities: Good Cantonese, Mandarin and English Computer Skills: Proficient in MS Office