揾工 日報

Job Purpose Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests. Key Responsibilities • Handle requests for butler services from other departments and guests • Record the number of calls received daily • Coordinate with the Guest Services Centre to satisfy guests’ requests • Maintain guests’ preference profiles and track their likes and dislikes • Know and understand all the resort’s facilities and services • Assist and perform duties assigned by the Lead Butler Competencies and Requirements Experience: Previous guest service experience in a 5-star hotel an advantage Education: Secondary school diploma or above Language Ability: Fluent spoken and written English, Cantonese and Mandarin Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage