揾工 日報

Job Purpose: Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable. Key Responsibilities: • Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere • Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met • Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform • Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features • Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities • Recommend F&B combinations and upsell alternatives • Purchase specialty items for guests when required or if requested • Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly Competencies and Requirements Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred Education: High school certificate or equivalent Language Ability: Fluent Cantonese or Mandarin; working knowledge of English Others: Good social skills; can work well under pressure