揾工 日報

Job Purpose Ensure guests receive courteous and efficient five-star service. Introduce coffee to guests and prepare and serve drinks. Clean, tidy and setup coffee station for service, and maintain coffee quality. Key Responsibilities • Prepare high quality coffee for guests, including non-alcoholic drinks • Clean and tidy the coffee station and equipment frequently • Greet guests in a warm, welcoming and courteous manner, address guests’ requests and handle complaints promptly and to their satisfaction • Educate F&B Staff about different beverages and coffee and how to serve them Competencies and Requirements Experience: Minimum of 3 years' related customer service experience in a hotel or restaurant Knowledge/Certificates: Good product knowledge of coffee and beverages; Barista certificate an advantage Education: Secondary school or equivalent Language Abilities: Good English, Cantonese and Mandarin an advantage Computer Skills: Knowledge of MS Office an advantage