揾工 日報

Job Purpose Provide professional and high-quality customer service to esteemed members of "Wynn Rewards". Key Responsibilities • Deliver professional and high-quality customer service to distinguished casino members. • Assist and support in planning and participating in player development events and promotional activities • Maintain good communication with guests, enhance customer experience and loyalty, and build solid long-term relationships • Maintain comprehensive knowledge of all facilities and services offered throughout the resort. • Coordinate with other departments to ensure smooth operation of initiatives. Competencies and Requirements Experience: Minimum 1 year of experience on casino marketing and high-end customer service is preferred Education: High school graduate or above. Knowledge/Certificates: Knowledge of table game or slots regulations Language Ability: Fluent in Cantonese and Mandarin, with good command of English. Other languages (such as Thai, Japanese or Korean) an advantage Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)