揾工 日報

Job Purpose: Answer incoming calls, create corresponding work order and communicate with technicians and relevant department to provide professional and courteous service to all end users. Key Responsibilities • Handling user phone calls for the Facilities related issues on Emergencies & Follow-up on work orders • Manage work orders in Dispatch system and dispatch job tasks to duty technicians accordingly • Ensure job requests are assigned within a specified time limit according to designated priorities • Generate operational reports for Management review Competencies and Requirements Experience: Call Centre working experience is an advantage Education: High school graduated or above Language Abilities: Good command of written and spoken Chinese, English, and Mandarin Computer Skills: High school graduated or above