揾工 日報

REQ14130 Assistant Manager, ServiceNow (Open)POSITION SUMMARY:Work with the IT management to identify and develop plans to meet the organization requirements into the platformReport to the GSO director to ensure support of business needs, making sure that ServiceNow can be run smoothly in Melco Resorts & EntertainmentPRIMARY RESPONSIBILITIES:The design of solutions and specifications according to the needs of the organizationSetting up, integrating and developing applicationsProvide users hands-on guidance to ensure the system is used effectively and efficientlyAnalysing technical requirements and making recommendations for more efficient and effective operation proceduresEnsuring proper documentation, notification, escalation, tracking and follow up of all ServiceNow demandsDevelop and enforce ServiceNow standards and proceduresPerform quality check and verification of day-to-day batch or routine systems activitiesAbility to work in a ‘Agile Project Management’ context with several people having different types of knowledgeStandards & Documentation: Accountable for the creation of key standards and documentsHelp to leads internal development team, partners and vendorsThirty party monitoring, assuring that the external provider is delivering a good service following Melco standards of qualityProvide management feedback about the new features, fixes and functionalities on each new version of the softwareQUALIFICATIONS:ExperienceMinimum 3 years’ experience with ServiceNowExperience with configuration, adaptation customization of ServiceNow, including integration with other tools using REST, SOAP, e-mail, etcHands-on knowledge in JavaScript, Jelly, HTML, CSS, XML. Other languages are a plusBroad experience with different modules of the tool: ITSM, ITOM, PPM, HR, etcKnowledge in Discovery approaches and techniquesExperience with troubleshooting and log analysesDeep understanding of out-of-the-box APIs, taking advantage of the best usage of themExperience leading workshopsDeep understanding of tool in all possible products and modulesFormer experience coaching less experience analystsGood understanding of the platform best practicesPrevious experience analysing and proposing changes to improve the current setupEducationBachelor’s degree in information technology or equivalent relevant qualificationsAt least one ServiceNow certificationKnowledge ITIL is essentialSkills / CompetenciesGood conflict resolution skillsPassionate by automation and digitalizationAbility to provide accurate timeframe for the proposed solutionsStrong analytic skillsFluent in English and Cantonese/MandarinAbility to present ideas in user-friendly language to non-technical personnel and end users