揾工 日報

Position Summary Ambassador - VIP Lounge assists the Lounge Manager - VIP Lounge with the overall management of the Lounge operation while being responsible for delivering a premium, high-touch service model designed to exceed customer expectations through meticulous care, personalization, and attention to detail as well as hygience, workplace safety established standards are achieved and collaborates with the F&B team to ensure food and beverage quality meets VIP guest requirements.The primary goal is to maintain an exclusive, seamless, and discreet environment providing excellent services to high-net-worth individuals. Primary Responsibility - Guest Experience & VIP Relations: Welcome VIP customers with professional warmth and proactively anticipate needs before they are voiced. - Ambiance & Cleanliness: Continuously monitor the lounge area to ensure it remains pristine, well-stocked, and aligned with luxury brand standards. - Concierge Assistance: Provide support such as handling airport/property transportation, reservations and service recovery for any complaints etc. - Operational Coordination: Liaise with VIP Personal Shopper Service, F&B, and other internal/external parties to ensure a flawless guest journey. - Discretion & Privacy: Maintain absolute confidentiality regarding high-profile guests and their activities. - Serve while maintaining strict health and safety standards and ensure tidiness of the tables. Requirements -Education: High school graduate with Diploma in Hospitality/Management is an added advantage - Experience: Minimum 2+ years in high-end hospitality, such as 5+ star hotels / integrated resorts (i.e. Butler looking after high-net-worth guests), private clubs, fine-dining Michelin-star restaurants etc are added advantages. -Soft Skills: Exceptional interpersonal and communication skills, cultural awareness, and the ability to remain calm under high pressure - Technical Proficiency: Familiarity with point-of-sale (POS) and reservation systems, and basic computer applications - Language Skills: Fluent both in written and spoken Putonghua and Cantonese. English is an added advantage - Physical Requirements: Ability to stand for long periods and a professional, well-groomed appearance