MoJob Daily

Position Summary Responsible for the operational efficiency of Concierge Desk during shift and the service delivery of those areas.Primary Responsibility Greets and ensures that all guests are attended at all times in a friendly and helpful manner and attempts to learn to use guest's name at every opportunity.  Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services. Maintains exemplary department standards of behavior and appearance and attitude. Takes personal interest and pride to ensure that the Concierge work areas are kept clean and in an orderly state at all times. Has full knowledge of Okura Hotel standards.  Ensures guests receive prompt attention and request will be fulfilled immediately. Provides information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests. Is alivays prepared to recommend first and foremost the Hotel's own F&B outlets before any other, making himself/herself totally familiar with the operating hours and each outlet's specialty. Ensures that the lobby is always kept in an orderly fashion and that ashtrays are kept clean. Handles problems associated with guests and refers to his/her superior if he/she is unable to help. Sells stamps and ensures proper inventory. Ensures that all Concierge equipment is accounted for and are always in good condition. Ensures that all Hotel flags are in order at all times. Maintains a neat and tidy appearance at all times. Assumes other duties assigned by Management as required. Requirements Knowledge and Skills: Knowledge of Hotel facilities and services Education, Training Qualifications: Certificate holder in Hospitality Management or related discipline. Experience: Relevant experience of Front Office in the Hotel industry is an advantage Personality: Initiative, organized and detail-oriented; excellent communication and interpersonal skills Good command of both written and spoken English, Cantonese or Mandarin Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage