揾工 日報

Position Summary To maximize customer satisfaction by providing an efficient and multi-lingual guest contact function as well as directing and controlling all activities of subordinates ensuring the hotel meets its guest satisfaction objectives.Primary Responsibility To welcome and ensure friendly and attentive service are accorded to all guests. Register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. Rooming and provide room orientation for all checked in guests according to hotel standards. The ability to accept reservations, changes and cancellations with emphasis on casino blocks. The ability to handle safety deposit box requests: including distributing, giving access to and closing procedures. Prepare duty roster ensuring most efficient use of manpower resources. Ability to select and pre-block rooms for arriving guests according to their preferences and history. Pre-register VIP’s and other individuals as required. Ability to coordinate and communicate with various casino parties and colleagues in order to expedite check-in and check-out process. Accurately key in guest arrival details from guest registration cards. The ability to complete key packets and vouchers, and to modify registration cards. Co-ordinate group movements and pre-arrival preparations. Accurately post charges to individual or group folios accurately. Ensure that all group billing instructions are properly adhered to. Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts. Obtain briefing from Managers and supervisors on problems and situations needing further attention. Be aware of room availability and monitors room inventory daily with emphasis on casino blocks. Assigns floor/room categories for sales according to occupancy daily. Checks Front Desk logbook and trace reports and acts accordingly. Set-up and co-ordinate any required room maintenance with Housekeeping. Responsible for proper handling of daily cash flow and receipts. Takes responsibility for end of shift audit and cash float. Be familiar with all computer breakdown-time and emergency procedures. Keeps Front Desk area clean and neat at all times. Handles guest complaints, inquiries, comments and initiate appropriate action and follow-up. Ability to assign team members to work at the VIP Desks with emphasis on coordination with other team members. Ability to work closely with all team members of the department. Reports daily happening to the Duty Manager. Assist in the selection, training and evaluation of subordinate employees. To carry out any other job functions as may be assigned from time to time by his/her Supervisors. Requirements More than 1 year of related experience Excellent local and English language skills Good customer relations skills Positive outgoing personality